Privacy Policy

Jiyash Designs LLP · 

1. Introduction

Jiyash Designs LLP ("Jiyash Designs", "we", "us" or "our"), having its registered office at [registered address, India], operates the online store at [your store domain] (the "Store"). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, why we use it, who we share it with, and the choices and rights you have. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.

By using the Store or placing an order, you agree to the practices described here.

2. Information We Collect

Information you give us

  • Name, email address, phone number and WhatsApp number
  • Billing and shipping addresses
  • Order details and purchase history
  • Account login details (your password is stored in encrypted form)
  • Content you send us, such as custom design requests, images, text for personalisation, reviews, and messages to customer support

Information collected automatically

  • Device and browser type, operating system, IP address and approximate location
  • Pages viewed, time spent, referring website and clicks
  • Cookies and similar technologies (see Section 7)

Payment information. Payments are handled by third-party payment gateways. We do not see or store your full card number, CVV, UPI PIN or net-banking credentials. We receive only limited details, such as payment status, transaction ID and the last four digits of a card.

We do not knowingly collect sensitive categories of data such as health or biometric data.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders, send order confirmations, shipping updates and invoices
  • Handle payments, refunds, returns and replacements
  • Create and manage your account
  • Provide customer support and respond to your queries
  • Produce custom or personalised products you request
  • Send marketing messages about new products, offers and updates, where you have agreed to receive them
  • Improve the Store, products and customer experience, and analyse how the Store is used
  • Show relevant advertising on platforms such as Meta (Facebook and Instagram) and Google
  • Prevent fraud, secure the Store and comply with legal obligations (including tax and accounting requirements)

4. Legal Basis and Consent

We process your personal data where you have given consent, where it is necessary to fulfil your order, or for legitimate uses permitted by law, such as complying with tax laws, preventing fraud and responding to legal process. Where we rely on consent (for example, for marketing), you can withdraw it at any time, as explained in Section 10. Withdrawal does not affect processing already carried out.

5. Who We Share Your Information With

We do not sell your personal data. We share it only as needed with:

  • Shopify, which hosts and powers the Store and processes store data on our behalf
  • Payment gateways such as [Razorpay / Cashfree / PayU / Shopify Payments – list those you use]
  • Courier and logistics partners such as [Shiprocket / Delhivery / India Post – list those you use], who receive your name, address and phone number to deliver your order
  • Marketing and analytics providers such as Google Analytics, Meta (Facebook/Instagram) and email or WhatsApp messaging tools [list those you use]
  • Professional advisers and service providers such as accountants and IT support, under confidentiality obligations
  • Government or law-enforcement authorities, where required by law or to protect our rights, customers or the public
  • A buyer or successor, if our business is restructured or transferred

These parties may use your data only for the services they provide to us and under their own privacy obligations.

6. Transfers Outside India

Shopify and some of our service providers store or process data on servers located outside India. By using the Store, you understand that your data may be transferred to and processed in other countries. We take reasonable steps to ensure such providers protect your data, and we will comply with any restrictions on cross-border transfers notified under Indian law.

7. Cookies and Tracking Technologies

We use cookies and similar tools (including pixels and local storage) to keep items in your cart, remember your preferences, keep you signed in, measure traffic, and deliver and measure advertising. You can control or delete cookies through your browser settings, and where a cookie banner is shown you can choose which non-essential cookies to allow. Blocking some cookies may affect how the Store works. You can also opt out of personalised ads through your Meta and Google ad settings.

8. Data Retention

We keep your personal data only as long as needed for the purposes described in this policy or as required by law. For example, order and invoice records are kept for the period required under Indian tax and company laws (generally at least [six to eight] years). Account and marketing data is kept until you ask us to delete it or you become inactive for an extended period. After that, data is deleted or anonymised.

9. Data Security

We use reasonable security practices, including encrypted connections (SSL/TLS), access controls and the security safeguards provided by Shopify and our payment partners. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential. If a personal data breach occurs, we will notify affected individuals and the authorities as required by law.

10. Your Rights and Choices

Subject to applicable law, you may:

  • Ask for access to a summary of the personal data we hold about you and how it is processed
  • Ask us to correct inaccurate or incomplete data, or update it
  • Ask us to erase your personal data, unless we must keep it for legal reasons
  • Withdraw your consent at any time
  • Unsubscribe from marketing emails using the link in any email, or reply STOP to messages
  • Nominate another person to exercise your rights on your behalf in the event of your death or incapacity
  • Make a complaint about how your data is handled

To exercise these rights, email us at [anavirdesigns@gmail.com]. We may need to verify your identity first, and we will respond within a reasonable time, and in any event within the period prescribed by law.

11. Children's Privacy

The Store is not intended for persons under 18 years of age. We do not knowingly collect personal data from children without verifiable consent of a parent or lawful guardian. If you believe a child has given us personal data, contact us and we will delete it.

12. Third-Party Websites

The Store may contain links to other websites, including social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date above. Where changes are significant, we will take reasonable steps to notify you, such as by email or a notice on the Store.

14. Grievance Officer and Contact

If you have questions, concerns or complaints about this policy or your personal data, please contact our Grievance Officer:

  • Name: [Grievance Officer name]
  • Company: Jiyash Designs LLP
  • Address: [registered address], India
  • Email: [anavirdesigns@gmail.com]
  • Phone: [phone number]
  • Hours: [Monday–Saturday, 10:00 am – 6:00 pm IST]

We will acknowledge your complaint within 48 hours and aim to resolve it within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational under the DPDP Act, 2023.